The answers you need to power your business with Box
How do I get a copy of my invoice?
If you pay by credit card, receipts are automatically emailed to the "Bill To" address we have on file. If you use another method of payment, we'll email your invoice prior to the due date outlined in your contract.
Find more information about viewing your invoices here.
I was over-charged on a previous invoice. How can I resolve it?
What forms of payment do you accept for Box accounts?
We accept a variety of payment methods, including credit card, ACH, wire, check and direct debit where available. Please use the payment method outlined in your contract.
How do I reduce seats?
Reach out to firstname.lastname@example.org and we'll evaluate your request. Keep in mind that you can only reduce the number of seats at the end of your term.
How do I change the "Bill To" contact on my account?
Ask your current Box Admin or "Bill To" contact to submit a request to email@example.com.
Can I change my current subscription?
You can upgrade or purchase additional seats or add-ons at any time, either through your Admin Console or by contacting Box Sales.
Why didn't I receive my password reset email or an activation email for my new account?
Follow the troubleshoot steps outlined here. However, if your Box account was created before your email could receive inbound mail, your email was likely placed on our email suppression list as a result of a hard bounce. If you suspect this is the case, please contact Box Product Support.