Box for state and local government
AI-enabled citizen engagement
Unlock the value of government content in the AI-first era
State and local governments are under immense pressure to meet citizen needs while staying secure and compliant. Legacy tools aren’t just costly; they lack the flexibility needed for connected, collaborative experiences. Agencies need the ability to foster digital citizen services and engagement, while also streamlining operations.
Box’s leading Intelligent Content Management platform provides an AI-powered, secure experience that centralizes content, enhances security and compliance, and drives efficiency with automated workflows, to create a more connected, effective government. See why more than 10,000 government agencies trust Box as a public-sector AI platform, powering everything from field work to social services, public health, safety, and beyond.
Modernize government services with scalable AI
Give your citizens the simple, seamless digital experiences they expect — powered by a flexible, scalable AI platform built for content (documents, videos, image files, audio, and more). Box works with the tools you already use, making it easy to collaborate and streamline content-driven work across your agency like permitting, secure case management, claims, and complaints. And, with AI agents helping you work smarter, you’ll boost efficiency, tighten security, and make the most of every taxpayer dollar.
Fast-track workflows with AI
Spend less time on manual tasks and focus on serving your residents. With built-in AI and automation, Box makes it easy to create, review, and move content through approvals — fast. Accelerate workflows with built-in forms and document generation, and manage workflows from simple, no-code dashboards. Leverage seamless integrations with tools like Microsoft 365, Salesforce, and ServiceNow so your data remains connected. You can also easily pull details from forms, tax documents, and other public requests for faster, more accurate turnaround.
Fewer tools. Lower costs. Zero compromise.
Eliminate point solutions and legacy tools, reduce overhead, and simplify IT administration. Consolidate tools like e-signatures, forms, ECM, and document generation — and take advantage of unlimited storage to retain high content volumes in a FedRAMP High authorized environment. Built-in AI delivers unlimited end-user queries from leading models of your choice. And seamless integration across 1,500+ tools, including Salesforce and ServiceNow, plus a robust developer platform, cuts development costs and simplifies end-to-end IT management.
Empower citizens with self-service digital portals
Provide high-quality digital experiences — from any device — through secure and customizable portals for citizen engagement. User-friendly, centralized hubs allow users to submit forms, upload documents, and check the status of requests like permits, licenses, or benefits, —anytime. Meanwhile, your team can quickly review, manage, and act on requests behind the scenes, all in one secure, organized environment.
Simplify signing with secure e-signatures
Handle your permits, contracts, and applications effortlessly, —directly from Box. You can sign, send, and organize documents in just a few clicks, with unlimited e-signatures and built-in compliance. Summarize contracts and other signed documents with AI to speed workflows. Plus, with seamless integrations into your existing systems, you can stay secure while delivering better, faster services to your citizens.
Enhance security and compliance
Modernize your agency with an AI-powered platform that keeps your content secure and compliant. Box enables you to meet strict standards like GovRAMP, FedRAMP High, HIPAA, PII, IRS-1075, CJIS, and more. It also helps detect and defend against threats inside and outside your network, ensuring swift recovery from potential attacks on your agency while protecting your most sensitive citizen data.
Tap into Intelligent Content Management for government
Case management
Enhance claims intake, processing, and archiving — all in one place — using AI to streamline case management. Automatically extract key data and tag relevant content with metadata, making it easy to process files and finish cases.
Interagency collaboration
Break down silos and streamline communication, no matter where teams are located, with AI capabilities and integrations that power workflows and enable teams to share, co-edit, and manage content easily.
Records management
Stay audit-ready with AI-driven metadata extraction and search. Automatically classify, tag, and organize content, making it easy to locate records, while automated retention policies and immutable archive ensure compliance with government regulations.
Field operations
Give field teams secure, real-time access to critical content. Capture, upload, and share documents from mobile devices. AI extracts key data and organizes it for processing, speeding tasks like inspections, reporting, and service delivery.
Citizen engagement
Power secure, self-service digital experiences with custom portals. Citizens can submit forms, upload documents, and track requests, while AI helps agencies quickly understand, route, process, and respond to inquiries for faster, personalized services.
Employee onboarding
Deliver an efficient onboarding experience that gets employees up to speed quickly. Centralize documents, protect PII with native DLP, and integrate with HR systems while AI helps route documents for approvals, extract key data, and ensure compliance.
AI-enabled citizen and employee engagement
Public safety
Modernize public safety workflows with faster evidence capture and AI-powered insights, enabling more efficient investigations and discovery — while preserving chain of custody and compliance.
Health and human services
Use AI to automate data extraction, speed up benefit application approvals, and enable faster, smarter decisions across digital case files. Improve care coordination with HIPAA-compliant sharing and secure, mobile access for child and family services.
Citizen services
Develop secure portals to improve citizen services across permitting, zoning, taxes, and field work. AI accelerates approvals and boosts efficiency for staff and citizens alike.
Finance and operations
Streamline finance and operations with AI-driven document management, data extraction, and automated workflows. Leverage e-signatures to finalize approvals, and ensure secure, compliant record storage.
Outdoors and recreation
Power park maintenance and management with AI and streamlined field workflows for permits, surveys, and reports. Improve planning, resource use, transparency, and community program delivery.
Public works
Accelerate transportation projects with AI-powered workflows that streamline permits, licenses, contracts, and approvals. Centralized access and collaboration reduce delays and boost transparency.
Enterprise Advanced
Intelligent content workflows and secure document management
- Unlimited intelligent, no-code apps with custom dashboards
- Connected forms for business processes
- Automated document generation*
- Customized AI agents for specific business needs
- AI-powered metadata extraction*
- Higher API allowances
- Large file uploads up to 500GB
- Compliant long-term data preservation
- All Enterprise Plus capabilities included
* Additional volume available for purchase.
Resources
Tune into the Box State and Local Government Summit
Learn from government and industry leaders how AI and automation are transforming operations. Discover real-world use cases, demos, and customer stories that show how to streamline workflows, boost efficiency, and improve constituent services.
Learn about the Box and Carahsoft partnership
Explore the partnership, including our contract with the National Association of State Procurement Officials (NASPO).
Powering government agencies
Discover how Intelligent Content Management gives your agency one secure place to manage the entire content journey across file creation, sharing, co-editing, signature, classification, and retention.