Customer Support:
A Program for Success

Box is one of the top companies to work with, not only because of their technology, but because of their people. They respond, they care about what they're doing, they're really in it to win it.

Shapoor Hashemi, Pandora

24/7/365 Live Support

Round-the-clock, live support – Box is here for you every day of the year.

Painless Deployment

Box offers professional services to streamline your deployment.

Dedicated Service Rep

A single point of contact: You, and your company, deserve nothing less.

Ensuring Ongoing Customer Success:
That's What Box is All About

Box's Customer Success Program provides the professional services, customer support, training and resources to ensure seamless deployment. Fortune 500 powerhouse to boutique agency, Box is there for every customer: 24/7/365. These days, that's especially important because – while Box is quick and easy to deploy and use – many customers have complex IT ecosystems that require custom implementations and additional services.


Professional Services: A-Z

Box is an expert at leveraging industry best practices and methodologies to ensure quick, easy, successful deployments. No wonder 82% of Fortune 500s manage critical content with Box.

  • Content migration services provide simple, secure transfer to Box
  • Proven methodologies provide a framework for custom deployments
  • Integration services seamlessly connect Box with existing infrastructure

Personalized Account Management:
You Deserve Nothing Less

With Box's Customer Success Program, you're assigned a representative that provides exclusive account support and acts as your single contact. In fact, your personal rep handles all your account requests and inquiries.

  • Personalized resources and tool kits to help optimize your Box usage
  • Customized training courses for end users and system admins
  • Prompt, personalized response to every inquiry and need

24/7/365 Support

From routine questions to technical inquiries, Box is there for our customers – every day and night of the year. It gets better: Enterprise customers receive automatic escalation and priority support. Box's superior support includes all this and much more:

  • Multiple inquiry channels, including email, phone and Web
  • Performance diagnostics and error troubleshooting
  • Product expertise coupled with dedication to customer success
Customers that use this Box solution

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